Shipping

All orders will be shipping through Canada Post’s Xpresspost Service.

Most orders should be at your door steps within 2-3 business days.

Please be advised it may take up to 5 business days to remote locations.

We ship to all major cities across Canada such as Montreal, Vancouver, Calgary, Quebec City, Edmonton, Winnipeg, Manitoba. Our broad selection of cannabis, edibles, concentrates and extracts are conveniently shipped straight to your door.

Best Mail Order Dispensary In Canada

At Cigarettes Online Ottawa, we source all our products from trusted Canadian suppliers, delivering premium ZYN nicotine pouches, cigarettes, Backwoods cigars, ZPods, and more—at the best prices nationwide. We offer fast, discreet delivery across Canada, including major cities like Toronto, Vancouver, Calgary, Montreal, Edmonton, and Winnipeg. Whether you’re looking for local favourites or top global brands, Pouches Ottawa is your go-to source for nicotine and tobacco products delivered straight to your door.

Refunds

Return & Refund Policy – Cigarettes Online Canada

All sales are final unless the item you received is defective, damaged, or incorrect due to an error on our part.

To qualify for a return, items must be unopened, unused, in their original packaging, and in the same condition as received. Proof of purchase (such as a receipt or order confirmation) is required.

If you believe your order meets our return criteria, please reach out to our support team at support@cigarettesonlinecanada.com before sending anything back. Once your request is reviewed and approved, we’ll provide a return shipping label and detailed instructions. Returns sent without prior approval will not be accepted.

For any questions about returns, feel free to contact us at support@cigarettesonlinecanada.com.

Damaged or Incorrect Items

We ask that you inspect your order immediately upon delivery. If an item arrives broken, defective, or not what you ordered, please contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

Some products are not eligible for return, including:

• Perishable goods
• Custom or personalized orders
• Personal care items
• Hazardous materials (e.g. flammable liquids, gases)
• Sale items and gift cards

If you’re unsure whether your item qualifies, please reach out before purchasing.

Exchanges

Need a different item? The quickest solution is to request a return (if eligible), and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If it is, the amount will be issued back to your original payment method. Keep in mind your bank or credit card provider may take additional time to process the refund.