How to Order Guide
Online Shopping Made Easy at Cigarettes Online Canada
We understand that shopping online — especially for tobacco products — can feel a bit overwhelming at first.
That’s why at CigarettesOnlineCanada.com, we’ve made the process simple, secure, and hassle-free. Whether you’re a first-time customer or a returning one, we’re here to help every step of the way.
If you run into any questions or need assistance, don’t hesitate to reach out. Our support team is ready to help make your experience smooth and stress-free.
Follow our step-by-step guide below to register, order, and manage your account with confidence.
Step 1: Create and Set Up Your Account on CigarettesOnlineCanada.com
Visit the Registration Page
Go to https://cigarettesonlinecanada.com/my-account/
Register an Account
Enter your email address.
Click the Register button.
Access Your Account Dashboard
After logging in, you’ll be directed to your dashboard, where you’ll see:
A welcome message with your username.
Links to view recent orders, shipping & billing addresses, and account details.
Go to the Address Dashboard
From the Account Dashboard, click “Shipping and Billing Addresses”.
This will open the Address Dashboard.
Update Your Billing Address
Click “Add Billing address”.
Enter your billing details and click Save Address.
Update Your Shipping Address
Click “Add Shipping address”.
Enter your billing details and click Save Address.
NOTE: The Following Addresses will be used on the checkout page by default
Edit Your Account Details
- From the Account Dashboard, click “Edit your password and account details”.
- Here you can update your name, email, and password if needed.
- Click Save Changes to apply.
Step 2: Browse Products and Add to Cart
Visit the Shop Page
Go to https://cigarettesonlinecanada.com/shop/ to view all available categories.Browse by Category or Brand
You can explore products by selecting a category or brand that suits your needs.
Click on any product to view more information or to add it directly to your cart.
Find What’s Right for You
The product page will help guide you in choosing what’s right for you.
Once you’ve found the product that fits your needs, click Add to Cart.
View the Cart Menu Pop-Up
After adding a product, a cart menu will pop out showing your current cart contents.
Continue adding more products to your cart as needed.
Can’t See the Cart Menu?
If the cart menu doesn’t pop out, look for the floating cart icon at the bottom of the screen.
Step 3: Proceed to Checkout
Go to Checkout
When you’re ready, click CHECKOUT from the cart menu pop-out. You’ll be redirected to the checkout page.Enter Customer Information
Make sure all your details are accurate. Orders may be delayed if any information is incorrect.
Double-check your cart items before continuing.
Note: If you already updated your billing address, shipping address, and account details earlier, they will automatically be used here as your default information.
Shipping Fee
A flat rate shipping fee of $25 will apply to all orders.
You can also optionally add Shipping Insurance for just $0.06, giving you delivery protection in case of theft or damage.
Out of Stock Instructions
If an item in your order is unavailable, let us know how you’d like us to handle it.
It doesn’t always happen but in the case that if we don’t have a specific product, you must choose an option.
Please select one of the options above so we can avoid delays:
Find Similar Products: We’ll replace the item with something comparable.
Credit with Points: We’ll issue store credit to your account instead.
You can also leave specific notes below if you have preferences.
Choose a Payment Method
Interac E-Transfer
Ensure you’re sending payment to the correct email.
Follow the latest payment instructions carefully to avoid delays.
Cryptocurrency
Pay with crypto and receive an automatic 10% discount on your order.
All transactions are secure and encrypted. Credit card information is never stored on our servers.
Place Your Order
Agree to the terms and conditions by checking the box.
Click PLACE ORDER NOW to complete your purchase.
14-Day Money Back Guarantee included with every order.
How to Pay Guide
Interac E-transfer
After placing your order and selecting Interac E-transfer as your payment method, you’ll be redirected to a confirmation page.
This page will include your order details and step-by-step instructions for sending your e-transfer. You’ll also receive the same information by email.
Please read the instructions carefully and follow them exactly. Errors in the transfer may delay the shipment of your order.
Using Cryptocurrency
After placing your order and selecting cryptocurrency as your payment method, you’ll be redirected to a secure checkout page.
This page will include:
Your order details and total amount in CAD
The exact amount to send in Bitcoin (BTC)
A QR code and wallet address for payment
A countdown timer for completing your transaction
Please read the payment warning carefully before proceeding. Crypto transactions are non-reversible, so it’s important to:
Verify the correct cryptocurrency (e.g., Bitcoin) is selected
Ensure the amount and wallet address are exact
Submit your Binance Off-Chain transaction ID (Txid) if applicable
You’ll receive an email once your payment is confirmed. For any issues, contact support using the Telegram link provided on the checkout page.
